StorageMart

This storage facility has been tremendously helpful to me. It is clean, easy to access, and always feels safe. The best part of this location is the facility manager Joanne. She is kind, welcoming, and always willing to work with you and support you in any way she can. She always has people coming in just to talk and visit with her which is a testament to her customer service skills.

⭐⭐⭐⭐⭐ I can’t say enough good things about my experience at StorageMart, all thanks to JoAnne! She truly went above and beyond to help me out of a bind, getting me the perfect storage unit with no wait time at all. Her customer service was absolutely exemplary—friendly, knowledgeable, and efficient. She made the entire process seamless and stress-free. If you need a storage unit, I highly recommend asking for JoAnne—she’s the best!

I was a customer at the 867 Nipissing Milton Ontario location for 6+ years as I tried to manage our possessions in Canada while living in Australia. During this time Joanne provided an incredible level of customer care, recognizing me when calling from overseas, to providing bottles of water on hot days, and even snacks for my kids who were often bored as we sorted through possessions on trips back to Canada. Joanne is a total legend, feeling like an extension of our Canadian family on visits back home. I can’t recommend Joanne and this location enough for your storage needs.

I recently had the pleasure of utilizing the services of storage mart, and I must say, my experience exceeded all expectations. From the moment I walked through the doors, I was greeted by a team of professional and friendly staff members who made my storage journey seamless and stress-free. First and foremost, the staff (Joanne) at Storage mart were incredibly knowledgeable about their facility and the various storage options available. They took the time to understand my specific needs and provided expert guidance in selecting the right unit size and features for my belongings. Their attention to detail and genuine interest in ensuring I had the perfect storage solution was truly commendable. What truly set storage mart apart was the exceptional level of customer service demonstrated by Joanne. Every interaction I had, whether in person, over the phone, or through email, was met with a warm and welcoming demeanor. She patiently answered all my questions, addressed any concerns, and went above and beyond to ensure I had a smooth and hassle-free experience. The facility itself was immaculate, well-maintained, and equipped with state-of-the-art security features that left me with complete peace of mind. The cleanliness and organization of the storage units were remarkable, reflecting the high standards maintained by the staff. Access to my unit was convenient and hassle-free, with ample parking and well-lit corridors. One aspect that truly impressed me was the dedication and willingness of the staff to accommodate my changing needs. Whether it was upgrading to a larger unit or extending my rental period, they were flexible and accommodating, making the entire process effortless. It was evident that their goal was not just to provide a storage space but to establish a long-term, trustworthy relationship with their customers. The customer-centric approach displayed by the staff at storage mart truly sets them apart from their competitors. Their commitment to going the extra mile to ensure customer satisfaction was evident throughout my entire storage journey. It's rare to come across such a dedicated and genuinely caring team, and they should be commended for their outstanding efforts.

Joanne is an asset to this company she was absolutely amazing and should be given her own franchise because she really puts the customer first.